The main channel for applications and documents. A letter is logged and answered within one business day.
Support
Requests are accepted on business days from 10:00 to 19:00 Moscow time. A reply is sent within one business day.
No.
Type of request
How it is handled
01
Question about a service
Service terms, scope of work and pricing. Reply within one business day.
02
Registration deadline
Checking the expiry date and filing a renewal request out of turn.
03
Delegation and DNS
Changing NS servers in the registry, verifying the published zone.
04
Change of administrator
Preparing the application and handling the procedure in the registry.
05
Domain return
Accepting the application and handing the domain to the named person, up to 5 business days.
06
Documents and settlements
Copies of the contract, acts and company details, questions about the paid period.
02How to reach us
Contact channels
Requests that change registry data must be submitted in writing.
Phone
Consultation about a service or a domain status during business hours. Registry changes are not accepted by phone.
Form on the site
A request with the domain and contact details. Suitable for first questions and document requests.
Urgent cases
If less than a day is left before the registration expires, state it in the subject of your request. Such requests are handled out of turn.
03Reply times
What happens after a request
The times are given in business days and start once the complete set of data is received.
same day
Request logged
The request is taken into work, the specialist checks the domain status and asks for any missing details.
1 business day
Substantive reply
We send the decision or the list of actions required from the client.
1-5 days
Registry operations
Renewal, delegation changes and change of administrator are completed within the time the registry needs.
up to 5 days
Domain return
An application for return is processed within 5 business days from receipt.
04Contacts
Request to support
State the domain and the essence of your question. A specialist will reply within one business day.